Logging in to Mijn DUO

Digid app

With DigiD you can also log in outside the Netherlands. Before you leave the Netherlands, make sure to install and activate Link opent externe pagina in een nieuw tabblad the DigiD app.

Are you changing your mobile telephone number? Then also change your phone number in Mijn DigiD Link opent externe pagina in een nieuw tabblad. Are you currently living abroad and do you not have a working DigiD app? Check the digid site Link opent externe pagina in een nieuw tabblad for other options.

Applying for a DigiD from abroad or the Carribean

Do you live outside the Netherlands or in the Carribean? Then you can also apply for a DigiD. You must meet a number of conditions. For more information, visit Applying for a DigiD from abroad.

Logging in with European digital identity

EU citizens can use their European digital identity and their BSN to log in. This makes a DigiD superfluous. Find out which countries enable the European digital identity Link opent externe pagina in een nieuw tabblad. Don't have a BSN? You'll receive one when you register in the Non-residents Records Database Link opent externe pagina in een nieuw tabblad (RNI).

Form

Is it not possible for you to log in to Mijn DUO? Then use a form to make an application or notify us of a change. The processing time of a form is longer than a digital application.

Messages by post

Are you currently receiving your notifications from DUO digitally, but are you no longer able to log in to Mijn DUO? Then send us an email if you would like to receive your messages by post again. Please state your BSN, full name and date of birth.

How does logging in work?

In order to log in you will need a DigiD Link opent externe pagina in een nieuw tabblad. You can also apply for a DigiD from abroad or the Carribean.

• The DigiD app Link opent externe pagina in een nieuw tabblad is the easiest way to log in. All you need is a PIN code of your choice.
• If you do not have a smartphone, you can log in with SMS verification Link opent externe pagina in een nieuw tabblad. You log in with your DigiD password and a verification code you receive via SMS.

You forgot your DigiD password of username

Did you forget your DigiD username or password? DigiD will help you Link opent externe pagina in een nieuw tabblad.

What can you do if you cannot log in?

Use the correct login page

Try this direct link to open Mijn DUO:
https://www.duo.nl/particulier/logging-in-to-mijn-duo.jsp

Clear browsing data

Problems with your browser cache may prevent Mijn DUO from launching. Clearing your browsing data or cookies can resolve this problem.
In Edge and Chrome, go to 'Settings' (the three dots in the top-right corner). Then select 'Clear browsing data'. In other browsers, you may find this option in a different place. 

Try another device

Sometimes it helps to use another laptop, phone or PC. The device you are using may have a problem that prevents you from logging in.

Try another network

Some Wi-Fi networks have extra security settings that can block connections. If you are using a mobile device, try connecting via 4G or 5G instead of Wi-Fi. Or try using a different Wi-Fi network.

Update your operating system.

• Windows 10 or higer
• Mac OS 11 or higher

• iOS 14 or higher
• Android 9 or higher

“Not secure” notification

Does your browser show a notification that your certificate has expired? Then the certificates ‘domein’ and ‘intermediair G3’ have not been updated automatically on your device. Go to pkioverheid.nl Link opent externe pagina in een nieuw tabblad to download and install the following certificates:

• Staat der Nederlanden Organisatie Services CA - G3
• KPN BV PKIOverheid Organisatie Server CA - G3

European digital identity EU-approved login key

If you cannot log in with your European digital identity, please contact the organisation that issued your digital identity.