Debtors
Student debt and integration debt
If you have a debt with DUO, we will use different categories of personal data to collect payments and determine your place of residence, as well as to facilitate debt mediation and debt restructuring. DUO will use your personal data, for example, if you have to repay student finance, travel rights or a loan.
Types of personal data
We use the following categories of data:
- personal details, such as name, sex, marital status, date and place of birth
- contact details, such as address, place of residence, telephone number and email address
- data regarding your personal relationships, such as the names and addresses of your parents, partner(s), children and legal representatives
- education-related data, such as the name of your educational institution and diploma data
- financial data, such as your grant amounts, income level and bank account number
- identification numbers, such as citizen service number (BSN) and student identification number
- identity document data, for instance from your passport or identity card
- data relating to your interactions with DUO, such as email exchanges
- Mijn DUO account details.
Special categories of personal data
In some cases, DUO may also process personal data that falls under a special category. Some of the personal data we process is highly sensitive in terms of privacy. DUO only processes such special personal data in order to perform specific tasks, and when there is a specific legal basis for doing so. This includes:
- data about your health, such as medical records or a doctor’s certificate
- data on your ethnic origin (based on your nationality, country of birth and/or country of origin)
- data relating to criminal convictions and offences.